Infrastructure

A strong infrastructure is required to successfully implement solutions. Our infrastructure encompasses corporate practices, our Quality Management System (QMS), internal processes, sales and marketing processes, relationship management process, and the training and knowledge management program.

Corporate Practices. Key disciplines are recognized as essential capabilities for which we must constantly train and improve. These include project management, software development, software testing and client relationship management.

QMS. Our quality management system is based on the SEI Capability Maturity Model and the Project Management Institute PMP and is continuously improving. Tata Consulting Services is under contract to assist Hundsun in achieving its goal of CMMI Level 5 by 2008.

Internal Processes. Key internal processes such as HR, security and computing and network infrastructure have been formalized and implemented based on internally managed service level agreements.

Sales and Marketing Processes, and Relationship Management. Because of our focus on client satisfaction we have implemented several processes to ensure clear communication and requirements understanding. We rely on industry standard tools to facilitate clear and complete client communication.

Training and Knowledge Management. Quarterly and annual training plans are designed to ensure that required skills are available in our staff to satisfy client needs. Our QMS incorporates knowledge capture, repository and dissemination to other staff members that require access.

Our 250,000 sq ft facility completed in early 2005 is a modern state-of-the-art center including laboratories equipped with the latest equipment, technology and tools to support software development and maintenance. The entire building is provided a multitude of security measures including comprehensive audio-visual digital surveillance and , secure labs with personal ID card and passcode access. Power is supplied by two independent sources from different power plants and also includes emergency generator backup capability. The facility includes a dining hall, exercise and recreation facilities, and a limited number of apartment and dormitory rooms to support urgent client requirements.